Fixing Frozen Creative Zen V Plus, Cannot Shutdown Or Switch Off ~ Creative Labs Zen MP3 Players Sound Blaster Card
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Thursday, June 7, 2007

Fixing Frozen Creative Zen V Plus, Cannot Shutdown Or Switch Off



Creative Zen V Tips

Creative Zen V Reset
Solution: look at the side, near the switch there is a tiny hole, use a paper clip or needle to push it to reset. See the photos above for demonstration. Ahh, my Zen V Plus still have the plastic protective cover when I got it from the box hehe

Testimonials:
This solution works see this post in Creative Forum
V Plus Crashed, Won't Turn off
Re: Zen V Plus and USB Connection [ NEW ]

97 comments:

Creative Fan said...

Hi Davin, Thanks for contributing!

MoiIsInTheHouse said...

Do you have to reload all your songs after you do it?

Creative Fan said...

No need, the songs are there :)

Jerijet said...

I have tried resetting and mine is still frozen. What would be your next suggestion?

Creative Fan said...

Can you do a 'cleanup' by holding both the on switch and play button together at same time?

Mick said...

I'v tried the reset and the power and play button hold, but nothing happens. Also I checked the creative site, and there something said about first connecting your Zen V plus to my PC, wait for 10-15 secs, and then push the reset button, but that also wont help.

Mick said...

Well, my problem seems to be solved :) Because my Zen V plus had jammed and the screen therefore kept on displaying I guess my battery run out, because suddenly I noticed it was turned off. When I tried to switch it on again the battery indeed seemed empty, and when I plugged it into my PC with the USB wire the display showed it was charging a empty battery. No I just hope none of my songs are gone :)

Creative Fan said...

No worries, your songs will still be there when u do a reset. Glad it solved your problem :)

Katrina said...

Mine has just dont the same, i think it was because when i put it into my pc all i wanted to do was charge it so i kept turning it off so it would go on the charge screen but it didnt and then after turning it of the 3rd time it froze, its not completely broke is it?

Creative Fan said...

actually for it to charge, no need to turn it off, once connected to PC, it will be automatically charged. ok now, when you reset it, do a 'clean up' to clear up.

Anonymous said...

First time ever, My ZEN has always worked great until today. Why did it just sieze up and not do any thing???
Anyway your site popped up with just the right info and my ZEN is working great again thanks to your little reset tip
Thanks,
Wade

Taylor said...

hey my zen will not turn on or anything ive tried the reset button the plugging it up an it just doesnt work! is there anything else i can do?

Kayla said...

I'm haveing issues with my Zen. It turns on untill the ZEN plus screen and then it frezzes, I cant plug it in to charge the battery because it has to go through that screen and it always freezes.

Creative Fan said...

reset it using the paperclip and choose the 'clean-up' option, if it is still not ok, then i suggest you choose the format option, this will erase all your content

Anonymous said...

Help, all of a sudden my creative zen wiped my playlists off... which isn't such as problem...the real problem is that everytime i turn on the zen it tries to rebuild the library it gets half way and then goes to the main screen... which is an annoyin problem. I've tried normally resetting it but nothing works, i've also tried to connect it 2 my computer but it doesn't find the player!!! please help xxx

Creative Fan said...

i suggest you try cleanup if it still doesnt work then try format

Ryan said...

Thanks a lot..my 13 year old son was so scared that he had "done" his V Zen in and was very tense.

This solution helped and he is now happy!!

Anonymous said...

wat is wrong wiv zen v plus, at 1st it didnt wok wen i gt it, so i hd 2 reformat it. it den woked brilliantly 4 lyk 4 weeks b4 completely switchin off.a lot of people also hd problems wiv zen v, nd i hav stoppd recommendin it 2 people. da hassle is not worth havin a tiny 'preety' lookin mp3 player. i am nt goin 2 bu another 1 nd from now im only goin 2 buy ipods nd stuff dat wok 4 at least a year!

Creative Fan said...

give us a chance, pls post your questions on our forum http://forums.mycreativefansite.com

we will help you out :)

hmnir said...

hey, i'm having a problem with my Zen V plus too. But mine is a bit different. I can see the power is on, with the blue lights on the 2 keys switched on. Yet, the screen remains blacked out and shows nothing, even when I try to power it on and do the holdplay+power button. The computer can't detect it either, but when I connect it, the blue lights glow brighter, so it was probably charging somehow. I ccouldn't switch it off, so i thought i'd let the battery die off first, but after 3 days of leaving it be, it still doesn't work. Any solutions? Thanks.

Creative Fan said...

sounds like the screen has gone bad, did you manage to adjust your contrast to the highest level?

Beth said...

help. I can't shut my creative zen off. Tried all of the usual stuff. reset butten etc. I need to clean it up but can't get to that mode becasue when it does reboot after the battery dies it freezes. What do I try next?

Anonymous said...

What I have done is to hook it up to my PC after I reset it and reformat it. Don't turn on your mp3 player, just connect to your USB port, allow the computer to recognize it, then act quickly because there's a chance that the thing will freeze again. It's happened to me a few times.

Anonymous said...

How can you fix it if the screen goes bad? My screen is black and no matter what I do none of the buttons work and I cant use the power button to do anything either. I'v tried conecting it to the computer but It doesn't show. It's worked great for like 4 weeks, and I'd really like to be able to keep it. Please help.
thanks,
-Cally

Anonymous said...

okay so ive had my zen vision m for 6 months and all of a sudden it wont turn on... the zen it self is on and music comes out but nothing shows up on the screen it just goes black... i plugged it into the computer and nothing happens ive also tried resetting it and it worked the zen vision m screen came up but then a message that said "switching device to a/v out" and then it shuts off which is weird because ive never connected it to a a/v out before... how do i get my screen back?

Anonymous said...

Hey, Mine had the same problem of being frozen, pressed the reset buttun as suggested and is now working fine. Thank you very much!!!

-Rick

zam said...

Hi there,
a week ago i overcharged my zen v plus for about 2-3 hours using usb connection. Fews days after, my zen became frozen in the microphone mode. I coudnt turn it off n after resetting, it did build the library but when the screen appeared (in mic mode), suddenly it froze again :(. I've tried all the suggested actions (hold power on while connecting to usb in few sec + reset, hold power on + hold play button, hold & wait 10-15 sec, reset alone) but all came to a dead end. it did flash the screen but then 'hang'. The battery level really confused me that sometimes it showed full, high, low but then full again.

Rob said...

You guys are legends - I thought I'd lost my Zen forever! Had this problem and just did the disk cleanup and it seems to be working fine. Cheers.

Carolee said...

Thank you for this tip!

Anonymous said...

I gotta say this, I had these problems after 3 months of buying a zen V. I did everything many sites suggested me and they didn't work. So I gave it back to Media Markt where I bought it. And you know what? They also couldn't fix it and they gave me a new one! Now it's working perfectly for 8 months. And now it started doing this all frozing things again. I hope this one doesn't end up like the one before.
Bottom line is that these problems can be permanent. Be careful.

Anonymous said...

I've tried the reset and power butten but every time it turns back on it freezes how can i fix it???

Andrew said...

That button is a pain in the ****, you have to insert the clip at the correct angle else you will miss the button and could hit something else inside the player... Stupid design!

Anonymous said...

Thank you Andrew, you gave me the final tip I needed. My Zen V froze on the Rarely Heard screen. Until I visited this site I was sticking the pin in the wrong hole - mine has a tiny one at the top too! Hole on side, pin on an angle, worked like magic. Many thanks to all contributors! Maria

MC said...

Thank you so much :) :)

Anonymous said...

i got my zen mozaic about a month ago (love it btw) but now when i connect it to me pc, it says that "the device is not connected or busy". i gave it time to load, tried the reset option and cleanup option, but i still get the same problem when i open up creative mediasource. when i try to do the software update, it tells me my device isnt connected and that i cant complete it because of that. i have the latest firmware in my mozaic... what should i do?

Creative Fan said...

we have a tool called myzenchecker and its in the forum, go check it out http://forums.mycreativefansite.com/

Anonymous said...

I read through all the posts here. My Creative Zen V Plus froze badly today. When I connect it to PC, it "rebuilds library" and shows the now playing screen and just does not even charge. No buttons respond. I tried reset, mp3 recovery tool, everything.

I just want to know if there is any trick.

Anonymous said...

I forgot my restrict volume control i need help!! plz plz help!

Jimmyboy88 said...

do you have a manual with you? if not you can get it from the forum

Anonymous said...

my @#!$ zen wont even give life after i
-reset it
-pluged it in the computer then reset it
-turn it on (naturaly)
all of the above has been done with and without each other over and over again. i need help or im s!^^ out of luck.

Anonymous said...

I had the same problem as hmnir.
Connecting it to the computer holding power down and pushing the reset button restored life to it. Thanks a lot! Phil

Jimmyboy88 said...

suggest you guys go into our forum http://forums.mycreativefansite.com/ there are tons of tips and tool there to help you out

Anonymous said...

Wacky problem. I lost all the playlists and the Zen rebuilds everytime I turn it on. The biggest problem is that no computer recognizes it anymore. When I plug it in I hear the beep indicating a USB connection and it charges, but it never appears as a device. Since I use Napster, it will not sync and now it is useless since my licenses have expired. HELP!

Karen said...

Help!

My Zen battery was low and died - no problem there! However, I've now tried connecting to 3 differenct PC's using 2 different USB leads and no computer will recognise it, the blue lioght won;t come on either! Tried resetting, pressing reset and on button at same time, same when connected to computer. Don't know how to clean up, or reboot or format? Don't care if I lose everything as can transfer from computer again, just want my Zen working! Help please -!!!

Jimmyboy88 said...

when you reset, it will show you the 3 options to clean up, format or reboot. then choose your option

Anonymous said...

To those who have blank/ No screen and reset button is useless:

Mostly your player battery is flat( below the min. charging volt for the player ) So if you are not going to use your player for awhile, please fully charge it. This issue apply to handphone batteries too.
In addition, ensure you turn off your player after charge. If you happen to be in FM mode, the player will continue to play until battery flat.
I'm Zen V Plus user, just me 2 cent worth......

I do have a problem, I do have a travel charger and my player can only be charge on 1 of my PC only.... dun know why, can't charge at my work place....

Anonymous said...

Thanks this worked for me

Jimmyboy88 said...

cool ;D

Anonymous said...

I read through all the posts here. My Creative Zen V Plus froze badly today. When I connect it to PC, it "rebuilds library" and shows the now playing screen and just does not even charge. No buttons respond. I tried reset, mp3 recovery tool, everything.

I just want to know if there is any trick.

***DITTO.. what he/she said PLEASE!!!!!!

Anonymous said...

Jimmyboy88 said...
when you reset, it will show you the 3 options to clean up, format or reboot. then choose your option

*********************
***Ok I've updated Firmware and etc but my Zen KEEPS freezing, won't shut off....My problem is I CAN'T get to those modes Jimmy listed above. EVERY time I reset it goes straight into REBUILDING LIBRARY and freezes again shortly after. HOW can I get reformat if I can never get to the screen? Any help please??!!!! It's driving me razy

Jimmyboy88 said...

keep trying
you need to get into the recovery mode where it will show you the format option. you have to format it to resolve your freezing problem

HakimPDX said...

My Zen is stuck in "Recovery" mode. It won't power off. When I try to power it off I get a "Firmware Problem" error message. My computer doesn't recognize the unit when I connect it via usb, so I can't reload the firmware onto it. I tried pushing the reset button but it didn't anything!!

Jimmyboy88 said...

use a paperclip to insert into a tiny hole just below the on/off switch and when in recovery mode select c'clean up' and if it doesnt solve your problem do a format zen

Matos said...

My Zen don't start, send message recovery mode and don't connect USB in my PC, and I used a paperclip to insert into a tiny hole just below the on/off switch and when in recovery mode select c'clean up', how it didnt solve I formated all but continued the problem. What I do.

sonik said...

Hi, I can help with the frozen Creative Labs Zen Vplus/V.

As most of you have already posted before, a lot of people have issues with your Creative V freezing. I'm speaking specifically to the people who have already attempted to manually restart your CZ+ using a paperclip. If it continues to freeze after restarting, this is how you can fix it:

1. Turn off your CZV+ completely.
2. Plug it into your USB connector.
3. Turn on your CZV+
4. Allow your Zen Vplus to charge FULLY. I let mine charge for six hours to be safe. (By charging it fully you are allowing it to reboot fully without trying to falsely 'Rebuild A Library'.
5. Hold down the "Play" button and you'll reach a menu that offers you Firmware Restore, Format, and something else. I'm drinking so I don't remember exactly, but format your CZV+.
6. Turn it FULLY off and then turn it on.
7. Plug it into your computer and there you go... rebuild your library. You WILL lose your music but it's better than having a CZV+ that is a paper weight.

I have fixed one other CZV+ this way so I think the guy on YouTube taking apart his Zen is taking a few extra unnecessary steps. The problem with them freezing must have something to do with the Zen not being fully charged. Using logic, not many people have the patience to assume that charging it fully might rectify the freezing issue. Completely charging your Creative Zen V/Vplus WILL allow you to bring up the diagnostic menu. Formatting is the only option to remedy the device from hanging.

I will gladly help anyone with issues regarding this personally. I had the little mofo sitting on my desk for six months (totally useless, mind you), and then yesterday I said to myself, "this device isn't going to outsmart me". So let's all work together and fix this shit. If I can be of any help, email me: nicksterling7@gmail.com

I'm Nick. Just tell me you need help with your CZV+ and I'll do what I can to walk you through what I did. I can only help you if you have already tried restarting it manually using the little plugin hole on the side of the CZV+, AND it freezes on the start up. Otherwise, the information above this post should help you just fine.

sonik said...

Oh, and I've bought hookers more reliable than this little P.O.S. Just sayin'.

Jimmyboy88 said...

if you need sonik or Nick's help, he can be found in our Zen V Plus forums http://forums.mycreativefansite.com/index.php?board=27.0

Anonymous said...

Thanks. Worked for me. It just rebuilds the library when you first switch it back on.

Jimmyboy88 said...

yea, let it re-build then :)

Ari said...

Thanks alot man, saved my day :D

Jimmyboy88 said...

you're welcome :)

Anonymous said...

Omg!! My mums Creative Zen Stone Plus MP3 Player has tottally frozen!! Its on a screen like as if its playing music but in actual fact theres nothing coming from the headphones and i cant reset it, turn it off, when I reconnect it to the PC nothing works!! What can I do!!

Jimmyboy88 said...

try this for zen stone freezing problem http://www.mycreativefansite.com/2007/10/solution-my-zen-stone-plus-is-not.html

Evan said...

my creative zen v plus has worked fine for 6 months. it still works great, but now whenever i plug into the computer to put in new songs, it only allows me to put in one or two songs. after that, when you try to put in another one, the creative zen folder keeps loading and then freezes. I've tried different usb chords but it doesn't make a difference. Is this a problem with my zen that can be fixed, or is it just my computer??

Jimmyboy88 said...

try to reset it and do a clean-up, see if its ok. if not, i suggest you format it but it will erase all your content

Evan said...

i tried both of those but now whenever i put files in it says "please wait, the creative zen v plus is busy" and it will never load

Jimmyboy88 said...

keep doing the reset till you get outta it

Anonymous said...

First i get a smaller creative and it doesnt work. then i use my brothers old creative vision m. thats is working perfetcly until one day i was in the car and it stopped working. then i charged it and the blue light flashes. then i use some of my birthday money to get the creative zen 32g. it worked perfectly until tonoight when i was fixing and audio setting cause the words were faded. then the screen went black like my other one. im beging to think it was a waste of my own $200.00. any adviced

ElPresidenteKen said...

Hey, everybody, I read this and kept sticking a paper clip in the "reset hole" located next to the Line In port, to no avail. So, I started to disassemble the Zen as it was frozen with the power on - figured I'd disconnect the battery. In the process of doing this, I discovered another teeny little hole on the left side of the player, adjacent to the plastic joint below the screen. Turns out that THIS is the reset button - after I stuck in the paper clip the player immediately reset. Now I don't know whether my MICROPHONE will work as that was what I'd been abusing previously. So I thought I'd post this in hopes that just maybe I'm not the only stupid person to have done such a thing....

Anonymous said...

My prob: Zen Vision M 30Gig. Battery ran down and now when trying to start up after recharge, the screen comes on the intro screens, then shows a quick glimpse then has some message at bottom (presumably about the "Switching to AV mode" then goes black. Music plays and controls are blue and good. I can't get the screen to come back on. I don't know why?

Jimmyboy88 said...

the screen could have been dead. is the battery full charge? or could you have accidentally set your screen contrast level to the minimium?

Anonymous said...

Thank God for this site! I love my little Zen V plus and it just quit working after 2.5 years! It would freeze on a song, not play or shutdown or respond to any commands for that reason. I would paper clip reset the thing over and over and still the same results, just frozen :( I had a credit card out ready to buy a new Creative MP3 player (as I will NOT use Apple IPods because they make you conform to their specially formatted media (MP4s) which is total BS and which also means you can't out MP3s on it - which the majority of music is - and you HAVE to use iTunes - NO THANK YOU!!) Anyways, I digress, but then I found this site and tried resetting with a paper clip and upon start up I held down the power button and pressed the play button at the same time and it brought me to a screen I've never seen before that prompted me to do like 4 or 5 things and one of them was clean up. I did that, then scrolled down to reboot and - nothing. It was plugged into the computer this whole time as well. I then reset it one more time and VOILA! It worked! All of the sudden the computer recognized it and it then said "docked" on the screen, which was an awesome sign. I then unplugged it from the computer and I was able to use all its functions again, just like new! I'm so happy I didn't have to spend money or buy a Creative product I was unsure of. This site is the Sh*t! THANK YOU!!

PS - I never write on these things! But I'm so happy!! I had to.

Anonymous said...

If your Zen V Plus freezes and the reset button doesn't work, On start-up - Hold down the power button and press the play button at the same time and hold these two down until a screen comes on prompting you to "Clean up" or "Format" and choose the "clean up" option. then reboot. After reboot, put a paper clip into the reset button and now it should work like new :)

Jimmyboy88 said...

isnt it great to hear the 'pop' sound from your pc? it means your zen v plus docked!! woo hoo!!!

KGCIII said...

My zen v plus keep's freezing upon bott-up, at the Zen V Plus screen everytime I try to plug it in to charge. It won't come on when it isn't plugged in. It does this everytime is there anything I can do?

Anonymous said...

Alright my Zen works fine but then my mom put it in the washer dont ask me how but she did, maybe by accident. Came home found it it doesnt work no big deal. Charged it then it worked a day later. Everythings good intill 2 weeks later. When it doesnt even turn on. I can charge it and its on, but as soon as I pull the cable out it shuts off and I cant turn it back on. Also when it is charging the battery is empty but the give it 5 sec'c and its full charge. I really need a mp3.

Anonymous said...

i really need help with my zen v plus
i was shutting it off and then it froze so then i pushed the reset button and the screen turned black and then i tried to turn it on and nothing happpened i have tried almost everything to get it to turn on but no luck, i have had my mp3 for a couple of years now i dont want to buy a new 1 the one i already have is the best .

pravin said...

I read all the above discussion but my problem seems to be new one. When i switch on it goes to now playing but i can't play it. but shortcut button working fine. no other than that was working . i try to reset/format but it wont work...
Help me out...

Jimmyboy88 said...

format doesnt help?
is it new? see if you can get it exchanged

Anonymous said...

oh wow i finally got it to work! i was reading so many things about it and none seemed to work. my Zen V broke in september randomely when i wasnt messing with it, it is now january.. same song was playing but the screen froze and buttons didnt work. i reset it but it never fully loaded, it stopped under the "d" in "Rebuilding Library". i opened it and disconnected the battery twice but nothing changed. so i did the power-up button and play button at the same time to get a menu:
Clean Up
Format All
Reload Firmware
Reboot
i clicked on "reload firmware" and it finished really fast. then i clicked on "clean up" and it was at 40% for a while but then came through. i connected it to computer and reloaded firmware i got from Creative's website. i turned it back on and again it stopped at he "d". so i pressed reset and booted it up in a few seconds. NOW IT FULLY WORKS! thank you everyone for posting such great ideas up on here, i thought i lost it forever!!!

Jimmyboy88 said...

nice job!

L. Roberts said...

My Zen would freeze once in awhile, usually if I downloaded long audio books at 45+ minute per "song."



Well, all of a sudden it just froze. For good. The power button did nothing, resetting with a pin did nothing. Combinations of the two did nothing.



Then it would only power on if plugged into a computer with a USB cord. Still the same. It would reboot with the Creative screen (only once did it remain on it), flick to a battery low icon for a milisecond, and then move on to rebuilding the library, and then go to the previously stuck screen showing one of the "long" songs.



Then it would not come on at all unless I left it plugged in for 1 hour or so. The blue light under the buttons wouild flicker fast and eventually flicker slower and longer until it just turned on by itself. It seems like it needed to be charged enough to work, but if I played with it, it needed to build up a charge strong enough to start.



I tried different usb cords, different usb ports, different computers. I tried going into the My Devices settings and on a Vista I uninstalled it, reinstalled, updated driver; and on an XP I downloaded the MLT whatever that communicates with it...and still nothing.



I tried combinations of holding in the play/pause button, pressing power button down, and resetting with a pin....nothing. (all suggested by Creative Labs)



I tried software such as the MP3 Recovery Tool, the Zen organizer and they all could not connect or "see" the Zen.



I ran across a comment somewhere that said there was a Windows Media 11 problem of some sort but what caught my eye was the reference to the original Zen cd.



The cd had no "tool" section but I reinstalled everything except it wouldn't reinstall the MW 10 because I had a newer version. Then while still fiddling with the Zen, it all of a sudden said it was docked, aka "connected."



I started to run the recovery tool and could see it finally under My Devices (thought I didn't touch it).

Finally, I could press play upon restart and get the service menu screen. I cleaned it, reformatted it, and deleted the firmware.



The recovery tool updated everything and now it is back to normal.



My original playlists and music were deleted on the Zen but my computer still had the original so it is synching it right now.



Yes!







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Jimmyboy88 said...

congrats
thanks for sharing!

beth said...

mine wont turn on

Jimmyboy88 said...

then its dead because you will not be able to reset it

Anonym said...

I dunno what kind of Zen I got, but when i placed it to my computer, ZEN opens, (on the player) and suddenly its shutting down. Now the blue light on the side is blinking.

What to do?
Tried to reset, but nothing happens.

Anonymous said...

I have a Zen V and when I plugged it in to charge it went into reloading library and now it won'r do anything I have tried the reseet button and it goes into the logo screen the goes back to trying to Re-building library I cannot get it to turnoff and I have tried getting it to the format screen by holding the power and play button but I simply cannot get it to that screen HELP! Please

Jimmyboy88 said...

keep trying to reset your zen v and let it rebuild
once you have the chance, quickly do a zen format

Anonymous said...

Mine i plug it in to my laptop and it loads the library thing then goes to my last played song then it says it charging but it isnt it froze and it wont shut off. And when i try to reboot and do the whole hold that one button and all that it doesnt do anything, It says low battery. What do i do??? Its making me mad.

Anonymous said...

pls help me mycreative zen EZ300 after accidentally reset press of myyoungest daughter it wont open again i already press the clean up format all and reboot still same is coming after i press the on/off and press the menu.and everytime i charge to my pc the screen show up reboot ang it only pop up in mypc and it wont charge.

Fefe said...

i tried the thing with the press on play and power-up button in the same time but it gets me in the re-building library thing and it stops at the a.
i tried the pinhole, i tried unplugging that battery plug inside it and then plugging it back, it just doesn't work.

oh and when i plug it into the pc and open it, it tells me there's no battery like, 1 second then it shuts down [while the zen v is plugged to charge]
i really need help, i don't have money for another mp3 player.

BreighBreigh(: said...

i reset my zen, because it was frozen.. but now it wont let me download all of the songs and stuff on it? why not. and why can't i turn it back on w/o it sayin some stuff like,, restoreing? ahg, i need it for a weedding thing after the weedinggg, where they are all dancing! yikes, help me. please, i need too be able to plug it into the DJ booth. please, help me ! D:

Anonymous said...

i have a zen stone 2gb built in speaker , i was working well but few months ago it does't play music . it shows in computer with it software and in my computer but after removal from computer it is not switch on and not play any song ...please help me how can i switch on it i tried all sol. occure in net but only occuring disappointment please solve it....

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Anonymous said...

i ran superantispyware on my creative zen xfi2 and now nothing works? Is it reaprable or is it bricked?

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