Solution: Dark/Black or Fixed Color Pixels on LCD Screen ~ Creative Labs Zen MP3 Players Sound Blaster Card
Creative Labs Sale!
creative labs sale!
'Like' us to get latest Discount Coupons update and win prizes!->

Saturday, June 16, 2007

Solution: Dark/Black or Fixed Color Pixels on LCD Screen



Problem:
Case 1: There is a permanent thin line on the LCD screen display which is constantly getting displayed. I switched off and switched on the player but the vertical line is not going off.

Case 2: It was just a bit darker than normal..
Now I can't read anything on the display, it is blackout, burnt out, I cannot even see if the player is on or off..
Only the buttons still have that blue glow.. but the display remains black.
What can I do about this, except for sending it back??
Did anyone have a similar problem and knows how to solve it ?
Because I don't want to wait 2 or more weeks, till a replacement arrives, I can't live
without my zen !!

Solution:
The case study above sounds familiar?
Verify that your contrast is already set to max 100% by:
Press the Menu/Back button.
Select System.
Select Contrast and adjust the contrast to a preferred level.
Click here to learn more on Zen V Plus player setting

If the contrast is already 100% and screen is still very dark, I'm afraid you probably have a hardware fault on your player. For such problem cases, I have checked with the Creative Knowledge Base. It stated that for industry standards, if there is only a few faulty pixels, its acceptable. Anything more than that, if you have just bought it, I suggest you quickly take back to your retailer. Or you can quickly contact the Creative Customer Support as suggested in the Knowledge Base.

22 comments:

Vignesh.C said...

I have a vertical line displayed..sometimes in all screens for some themes and sometimes in the video / options windows (got by pressing back key) ..what can i do...my brightness setting is at 70%

Creative Fan said...

Few pixels, like a small dots is acceptable but 1 straight vertical line is not. When did you buy it? is the warranty over? Did you check with your retailer? for your case, setting the brightness to 100% will not solve your problem

Vignesh.C said...

My brother got me from USA..I am in India so I dont think warranty can cover it ....but it appears only in some screens ..can it be a s/w problem

Creative Fan said...

only in some screens? then its not the hardware problem, you try to do a cleanup, see if it helps

Vignesh.C said...

Sorry..I will state the exact problem...i see a orange line running somewhere near the middle in all screens..the reason i cant see is some screens / themes is that the orange or a dark black color background hides it..what could be the problem...And thanks for all your replies till now

Creative Fan said...

that's a hardware problem, you can contact the Creative Customer Support in the website and tell them your issue. But its a bit tricky as you bought it in USA and you are now in India. See what they advise and let me know if you have any results.

Vignesh.C said...

See I cant tell the exact problem..because in some videos the line is seen and sometimes it disappears and in some other screen the line moves a bit ..I am totally confused

Creative Fan said...

By right, the screen should not have any vertical lines at all. Try contacting Customer Support

Vignesh.C said...

I have sent a mail to customer support..i will keep you updated of their response as soon as it comes

Vignesh.C said...

I have e-mailed to the customer support but no reply yet and I will put the display screen photo of my Zen V+ shortly...the confusing thing in the album navigation screen the vertical line is not seen only in the Dawn theme for all other themes the line changes color according to the theme

Creative Fan said...

yep.. it should be like that

Vignesh.C said...

So here is the Flickr link to the screenshot photos of my Zen V+
http://www.flickr.com/photos/vc-snaps/sets/72157600425479501/
Pls see and comment

Vignesh.C said...

The Creative Customer support wanted me to use the Clean Up option in recovery mode...but that too didnt work

Creative Fan said...

yup, clean up cannot solve it alright. show them your photos, let them comment on it. i am quite sure its hardware issue.

Vignesh.C said...

I have got a mail from Customer support saying that to get it to a repair center for repair / replacement....as i told you its not under a Indian warranty..so that will not serve the purpose..hope i have to live with that Line

Creative Fan said...

yup, like what i told you its a hardware fault. But its tricky for you as you are in India and its bought in USA. Did you tell them your situation and whether they can give you a replacement in India? thru their local branch?

Vignesh.C said...

I have mailed them my predicament...but they want the receipt of purchase which I dont have...so I dont think i will be able to get it replaced

Creative Fan said...

Would you like to contribute articles, photos or anything creative to our site? I noticed that Creative is extending their reach into India recently and you have a good flair of english ;) just email us

Vignesh.C said...

Thanks for considering me..I have my own Gadget & Gizmo blog at http://vsoftsolutions.blogspot.com . I have written a review on my Zen V+ there, if u would like it i can share that article with you in your site...but now this problem with my Zen has got me thinking about creative players..anyway let me know what would you like me to do

Creative Fan said...

Nice blog, can see you put in lots of effort in it. If you contribute that article or anything articles, photos about Creative, we can be do a link up, that way, your blog will also get more exposure from mine. Its a partnership :)

Vignesh.C said...

AFAIK its my only original article regarding a creative product...the other is just a list of sites and accessories for Zen V+..i can send you my article..to which id do i send..and for my problem the support team wants to send my zen to singapore..i am not ready to take the risk of sending my player to another country..india is known for notorious courier companies..THANKS for visiting my blog

Creative Fan said...

send to the email address here http://xxmycreativexx.blogspot.com/2010/06/invitation-of-guest-writersco-authors.html

Post a Comment

Need more help? Please post your questions/comments in myCreative Fansite Forum. So that we can help you out.

myCreative Fansite Store (fulfilled by Amazon!)
Store | Buy @ US | Buy @ UK

Zen Forums
MP3 Player | ZEN Tips, Tricks, Hacks | ZEN X-Fi Style / 100 / 300 | ZEN X-Fi2 | ZEN X-Fi | ZEN Mozaic / EZ100 / EZ300 | ZEN / MX | ZEN V / Plus | ZEN Vision M | ZEN Vision W | ZEN Micro / Photo | ZEN Stone / Plus | MuVo / T100 / T200 | Nomad Jukebox Zen Xtra / MuVo | Zii Egg | ZEN Touch 2 ZEN Style M100 / M300

Tablet Forums
ZiiO Tablet

Other MP3 Player Forums
Microsoft Zune / HD | SanDisk Sansa

Sound Blaster Forums
Sound Blaster Card | Audigy

Creative Forums
Creative Technology | Auction Buy Sell | Vado HD / Webcam | Creative Speaker Creative Headphone Headset

Other Forums
Our Site News, Announcement | Chit Chat | Counseling Psychology

Popular Posts



Recent Posts



Recent Comments