Solution: [I]-DoInstall fails to launch F:\PDE\CTXInst\setup.inx.CTXCommonDoInstall return error code is -2147024864 ~ Creative Labs Zen MP3 Players Sound Blaster Card
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Monday, June 16, 2008

Solution: [I]-DoInstall fails to launch F:\PDE\CTXInst\setup.inx.CTXCommonDoInstall return error code is -2147024864

The installation CD that came with my zen 16gb will not load on my computer, and I keep getting error messages like this one: [I]-DoInstall fails to launch F:\PDE\CTXInst\setup.inx.CTXCommonDoInstall return error code is -2147024864

Sounds familiar? Yes! We have the solution for the problem, another PC problem due to third-party graphics adaptors and not the Creative Zen's installation CD fault (or at least the resolution that worked for me.) Use the PNP Tool Package and ran it (at first I didn't think it had done anything because the command prompt box just popped up on the screen and disappeared quickly-but apparently it did what it was supposed to do and unlocked the registry.) Then restart your PC and install the Zen's installation CD software and when I hooked my device to the computer-voila-it was detected and is now working properly.

Get the tool from the microsoft support article KB 810509.

Please leave your comments so that we know

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Geo said...

Hey, just wanted to say your tip worked for me! I just bought an 8GB Zen today, and was running into those frustrating install errors.

I use Windows Vista 64-bit. It might be worth mentioning that typing in cmd in the Start menu search window in Vista gets you to the command prompt.

Also, unzipping the pnp tool package to a simple directory name like "pnptool" (or something :)) makes it easier to switch to that directory. Most of us are way out of practice on DOS command line typing. :)

I just wish Creative would find a way around requiring jumping through this kind of hoops to get basic software to install.

Creative Fan said...

thanks for your testimonial, it surely helps. this is a generic microsoft problem and not restricted to creative zen only

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